VirtualTone Feature List

Managed IT Services, Web Design, Networking, Gaming and More

These are standard features

CALL QUEUES

Invisible Queues
Remote Queue Members
In Queue Music or Messaging
Queue Experience
Caller Experience
Music on Hold Per Queue
Queue Announcements
Login Queue Members
Permanent Queue Members

MOBILITY

Acknowledge Call
Converged Phones
InCall Menu
One Mailbox, Many Phones
Send to Voicemail Action
Ring All Action
Same Caller ID, Different Phone
Forward Calls
Cascade Calls Action

VOICEMAIL

Custom Greetings
Flexible Voicemail Access
Voicemail Blast Groups
Automatic Voicemail Setup
Voicemail Control
0 Out of Voicemail
External Voicemail

FAXING

Incoming Faxes
Fax to Email
One Number for Voice & Fax

THIRD PARTY INTEGRATION

Mobile SIP Apps Click to Call
Integration with Microsoft Office
Firefox Integration
ConnectWise Integration
Salesforce
Microsoft Dynamics CRM
NetSuite
Appointment Reminder Module
Web Call Back Module
Dialer Module
Agency Matrix

VTF FLASH OPERATOR PANEL

Monitor and Pick Up Incoming Calls
Monitor Ring Groups and Queues
Set Presence for Others to See
Custom Popups to Search google or Integrate with Third-Party Applications
Manage Queue Membership

TECHNOLOGY CHOICES

External VOIP Providers
External Trunking
IP or Analog Phones
Video Calling
Special Codec Support
Failover Options Outgoing Calls
Cell phone/Table applications (SIP client)

NOTIFICATIONS

Fax Notifications
Custom Voicemail Notifications
IMAP Mailbox

NETWORKING

Managed Tech Support Access
Network Access Control
Automatic IP Blocking
Strong Passwords
Easy Network Setup

CONFERENCING

Conference Via Handset
Meet Me Conference Center
Simple Conference Room

GLOBALIZATION

Flexible Language Support
Language Sound Packs
Flexible Date Formats

EXTENSION MANAGEMENT

3 to 6 Digit Extensions
Extension Groups
Permissions Per Extension
Bulk Import for Extensions

PBX TOOLS

Multiple Administrators
Flexible Incoming Call Routes
Flexible Outgoing Call Routes
Connection Status View
SNMP Monitoring
Music on Hold in MP3
Automated Call Recording
Server Info & Disk Usage
Custom Company Directories
Diskspace Quotas for Mailboxes
Custom Time Frames
Music on Hold Announcements
Custom Sound Manager
Outgoing Caller ID Control
Ordered Call Rules

REPORTING

Queue Reports
Call Logs
Scheduled Reports
Queue Logs
Call Reports
Queue Status
Concurrent Calls Report

MAINTENANCE

Automated Software Updates
Error Logs
Automated Backups
Managed Hardware Upgrades

SUPPORT

Free Software Updates
Email Support (8am-5pm CST)
Phone Support (8am-5pm CST)
After Hours Emergency Support
24 Hour Network Monitoring

IVR

Ringing Options
IVR Courtesy
Alter Caller ID
Extension Dialing
Record Digits
Play Sound
Say Digits/Letters
Get Extension Type
Say a Number
Check User Password
Go to Another IVR Menu
Say Date/Time
Play Sound From URL
Record Sound
Time Based Clause
Send to External Number
Merge Sounds
Change Language
Perform Math
Set Distinctive Ring Hint
Concatenate Variables
Send Call Values to a URL
Dial Extension
Set & Get Global Variable
Send an Email
Store a Recorded Sound in Sound Manager
Gate Keeper
Get Extension Status
Play Recorded Sound
Upload Recorded Sound
Conditional Clause
Send to Voicemail
Send a Recorded Sound to Voicemail

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